Leading teams in changing times

Wednesday, July 27, 2016


Before we can lead and expect people to follow, we must be able to understand and connect.

As John Maxwell quips: “If you’re leading, and no one’s following- you’re just out for a walk.”

Our research shows that the ideal manager of the emerging generations is one who values communication and creates an environment of transparency and respect for staff. Their preferred leadership style is simply one that is more consensus than command, more participative than autocratic, and more flexible and organic than structured and hierarchical.

Here are 5 tips on how to lead people, your team or your organisation, so that people will follow.

Prioritise People

Leaders prioritise culture and build it within their organisation. By knowing your purpose (that is, what you do and why you exist) you can instil this into your team, and lead with a values-based vision.

Be Collaborative

The best leaders intersect the differing levels of their organisation to make a cohesive and united team. While you might have senior leaders, managers and executives within an organisation, leaders bring these roles together to create alignment under the one vision.

Focus on the positives

Leaders focus on the positives, spread words of affirmation and celebrate the wins within their team. When things don’t go to plan, leaders initiate a culture of focusing on the positives, and using the negatives for improvement.

Shape the culture

Effective leaders shape a culture of participation, not isolation. Collaboration is key for 21st Century organisations, and by utilising the different skill sets and talents within a team, leaders will not only find more effective solutions and ideas but also bring out the potential in the members of their team.

Be proactive, not reactive

Leaders are proactive, not reactive. A proactive leader is one who sees opportunities or potential, and acts to make effective change, rather than waiting to respond. They are not victims of change but rather see the trends, shape a response and create the future.

So in a world of flat structures and consultative practices, it is leaders who coach and mentor rather than command and control, who understand and connect with their teams who will see people follow them.


About our leadership workshops

In a world of flat structures and consultative practices, coaching and mentoring has replaced commanding and controlling. This session delivers the latest findings on how to effectively motivate and lead teams in these 21st Century times. This session covers:

  • Overview of the best HR practices for today
  • Attraction and engagement strategies
  • Management strategies that connect with an intergenerational workforce


  • About Ashley McKenzie - Team Leader of Communications at McCrindle

    Ashley McKenzie is a social researcher, trends analyst and Team Leader of Communications at the internationally recognised McCrindle. As a trends analyst she understands the need for organisations to communicate with the emerging generations to effectively engage and motivate them. 

    From her experience in managing media relations, social media platforms, content creation and event management, Ashley is well positioned to advise how to achieve cut through in these message-saturated times. Her expertise is in training and equipping leaders and teams on how to communicate across generational barriers.

    The Shopper's Pick: Understanding Australia's new village green

    Thursday, July 14, 2016

    This year we were delighted to write up and design the third and latest report in the Trolley Trends Series, ‘The Shoppers Pick’ for Woolworths Limited. From developing the survey through to conducting the analysis, this report is the perfect blend of quality research with segmentation and visuals, making the research easy to consume.

    With 1 in 5 (20%) Australian supermarket customers going to the supermarket at least once a week, the report reveals that a record number of people (44%) consider the local shopping centre to be central to community life and has truly established itself as the new village green – a place for connection and engagement with the wider community, perhaps even more so than the local pub, school or community centre.

    It is the theme of local which is clearly the key message of ‘The Shopper’s Pick’, which provides a unique look into modern Australia’s living, eating and shopping habits today.


    A GLOBAL NATION WITH A PASSION FOR LOCAL

    As Australia becomes increasingly connected to global economies and new technologies, there is an equal if not stronger desire among shoppers to support Australian made products and local growers. It is increasingly important to Australian shoppers to know where their food comes from.

    More than half of Australian shoppers (52%) state that buying local food is extremely or very important to them. In fact, around a quarter of shoppers prefer to purchase meat and poultry, bread and grains, and seafood and fish that are sourced locally in their own region rather than sourced further afield in their own state or within another region in Australia.


    AUSTRALIA’S SEASONAL PERSONALITIES

    Australians are impacted in different ways by the changing seasons. Australia’s Seasonal Personalities explores the different personalities of Australians and the impact seasons have on their lifestyle. Which Seasonal Personality are you?

    THE HEALTH REVOLUTION

    Australians are becoming increasingly health conscious and aware of the foods they consume. This trend towards healthy eating is demonstrated in the increase of health foods being included by Australians in their weekly shop.

    Just over half of shoppers (52%) buy health food products weekly (i.e. sugar free, additive free, gluten free, dairy free, organic, raw, salt free or vegan), with sugar free products the most likely to be on Australians’ shopping lists and purchased by just over half of shoppers (51%), followed by organic and raw foods (both at 35%), and additive free foods (27%).


    VALUE SWAG: A NATION OF CREATIVE SAVERS

    Australians are a nation of savvy shoppers, who seek products that are value for money. Nearly 7 in 10 shoppers (69%) state that buying on discount is extremely or very important to them. These values are reflected in the ingredients they purchase for meals cooked at home, with 99% of Australian shoppers saying price is an important factor they take into consideration. As part of being savvy shoppers, Australians are also creative savers. Almost 6 in 10 shoppers (58%) save money by purchasing groceries based on weekly specials, while just over half (52%) save money by writing a shopping list and sticking to it. Stocking up and bulk-buying are two other ways Australians save money, with just over half of shoppers (53%) currently saving money by stocking up on discounted non-perishables.


    This report follows on from the 2014 Trolley Trends Report which focused on the increasing importance of ‘Fresh’ amongst the Australian population. The report also found that one of the most common community connections for Australians is the local shopping centre. To access the Future of Fresh report, please click here.

    Digital Thumbprint; Social Media Trends Study

    Monday, July 04, 2016

    We were delighted to have been commissioned by Optus to conduct research into the increased use and implications of online selfies with a focus on the role played by parents in guiding their children’s online behaviour. This national research has been launched in partnership with Optus and their Digital Thumbprint Education Program, and revealed some interesting insights into the attitudes of Australia's next generations towards online safety and selfie regret.

    Social media has taken the world by storm, with Facebook reaching 1 billion active users in 6 years. Today, Facebook has already exceeded the population of China at 1.4 billion users, while YouTube boasts 4 billion views per day. The report reveals that young adults (aged 18-25) and parents in Australia share in this statistic, with over 9 in 10 (93% and 92% respectively) of those who have at least one active social media account being active on Facebook.

    The research found that one in four parents (25%) own a social media account to monitor their child’s online activities.

    It also found that teens say they obsessively compare their life and achievements with others, with one in three admitting they regretted one or more selfies they had shared online. A quarter of 18 to 25-year-olds said they were affected by FOMO – the fear of missing out – and so were hooked on social media. 

    "While at first it may seem self-obsessed to put photos up on Instagram of yet another selfie or the lunch we are about to eat, there is actually more to it than that. Individuals are taking photos of themselves to share their experience with others – it’s keeping in touch, trying to connect and communicate.” - Mark McCrindle.

     Find out more about the findings of the study in the below infographic:



    How effective Demographic Analysis can transform your business

    Thursday, June 30, 2016

    Numbers and people have long been two of the most important aspects of an organisation. Demographics is the merging of these two fundamentals and has a direct impact on the ability of organisations to effectively engage their clients and staff.


    Why Demographic Analysis?

    Demographic analysis gives insight into the age, sex and geographic composition of a population. There are many other characteristics of a population that can also be explored such as household income, employment status and educational background. Whilst it may be seemingly broad in scope, it is an essential first step to understanding your clients and staff.

    Are your clientele predominantly Generation Y or are they Baby Boomers, are they in the higher income brackets or of lower socio economics? Asking these questions allows you to delve deeper into how to tailor your offering to your target market. Demographic shifts in society directly impact upon an organisation’s ability to shape their marketing, products and services to best suit their clients. Densification, mobility, purchasing behaviours, technology use, media consumption – these are all key measures which demographic and market analysis will help you understand.

    In a constantly changing society, demographic analysis provides insight and visibility into the otherwise unseeable influences on our organisations and businesses.


    Some McCrindle examples:


      

    About McCrindle RESEARCH SERVICES

    At McCrindle we are engaged by some of the leading brands and most effective organisations across Australia and internationally to help them understand the ever-changing external environment in which they operate and to assist them in identifying and responding to the key trends.


    For us research is not a list of survey methods but a passion to find answers. It is more than a matter of questionnaires and focus groups – it is a quest to make the unknown known. The best research clarifies the complex and reveals insights in a way that can be seen and not just read.


    Only when the findings are visually displayed, engagingly presented and strategically workshopped can they have maximum impact – and be implemented effectively.

    Four tips on how to structure an engaging presentation

    Thursday, June 23, 2016

    At McCrindle, our team of speakers are commissioned to deliver over 120 presentations to a wide range of audiences and clients, per year. These presentations consist of conference keynotes, training workshops, PD sessions, executive briefings, launch events as well as research presentations.

    As expert communicators, we understand how to communicate data effectively, how to communicate a story and the art of delivering a presentation that doesn’t just inform your audience, but inspires them as well.

    Throughout a presentation, it’s important to structure your content and delivery. Here are four I’s that we have developed which provide a structural overview of how to engage your audience when delivering a presentation.  

    Interest

    While the content of a presentation is generally the focus, creating interest in your audience before moving to the bulk of your presentation is key to engagement. Have you heard the saying, “When the student is ready the teacher will appear?” Well the same applies here. Creating interest, attention and focus from your audience prepares them to engage with the content of your presentation.

    So how do you create this interest?

    A strong introduction (that utilises the 4 C's) will help to create this Interest, whereby you build a Connection with your audience, establish your Credibility and provide Context for where this session fits in the overall scheme of things. Now, you are ready to move into your Content.

    Instruct

    After establishing interest with your audience and bringing them to a place where they are ready to listen to what you have to say, you can move to communicating the main content of your presentation. In addition to you being a presenter, consider yourself to be an instructor.

    Involve

    With attention spans being shorter than they have ever been before, when presenting we need to not just instruct but involve our audiences - particuarly the younger generations who are used to interacting with everything around them. Incorporating multi-modal delivery, discussions and activities within your presentation will help to involve your audience and keep them engaged with the material you are presenting.

    INSPIRE

    Lastly, and if not most importantly, an effective and engaging presenter will Inspire their audience. Inspiring is about motivation and application, about moving your audience from the rational to the emotional. Connecting not just with their head but with their heart as well. What do you want to send them out with?


    About our Communication Skills Workshops

    In our message-saturated society, getting effective cut-through, engagement and response is a critical challenge. This session will teach and model effective communication based on an understanding of the influence patterns of today’s audiences and strategies to best connect. This session covers:

    • Understanding workplace presentations
    • Preparing your presentation
    • Delivering your presentation
    • Mastering professional presentation techniques
    • Presenting complex data in engaging ways


    About Ashley McKenzie - Team Leader of Communications at McCrindle

    Ashley McKenzie is a social researcher, trends analyst and Team Leader of Communications at the internationally recognised McCrindle. As a trends analyst she understands the need for organisations to communicate with the emerging generations to effectively engage and motivate them. 

    From her experience in managing media relations, social media platforms, content creation and event management, Ashley is well positioned to advise how to achieve cut through in these message-saturated times. Her expertise is in training and equipping leaders and teams on how to communicate across generational barriers.

    How Australia’s Transformation Impacts Schools [Podcast]

    Friday, June 10, 2016

    Only occasionally in history do massive demographic changes combine with huge social shifts, ongoing generational transitions and unprecedented technological innovation so that within the span of a decade society altogether alters. 

    Australia is currently in the midst of one such transformation.

    Schools are not only in the midst of these massive changes, but they’re actually at the front line of it. Schools bridge more generation gaps than any other sector, because their end client, the student is in the youngest generations, and yet the average age of employee in education is one of the oldest ages.

    Education is bridging more generation gaps than almost every other sector and of course the young people are driving some many of these trends – the technology ones, the social trends, and obviously generational changes. When it comes to education as we know it today, it really is a 19th Century concept with classes, curriculums and examinations. Most of the buildings there are 20th Century in their nature and yet it’s the 21st Century generation that we’re educating. That again highlights the challenge that exists for school today.

    When we think about those youngest generations entering school, they’re going to live longer, work later, they’re going to work across more careers and some of those jobs they’ll be working in don’t currently exist. While we feel we’re at the start of this 21st Century, they’ll still be in the workforce as we’re edging closer to the 22nd Century.

    It is imperative that we recognise the gap that we are bridging and the foundation of education that we’re providing to this generation, who through the midst of our challenges in this nation, in the midst of the middle of this century, they will be the leaders.


    Mark McCrindle and Brad Entwistle discuss the key megatrends reshaping Australia and how they might change the ways non-government schools think about the future and the next generation of students. Mark concludes the interview with his biggest insight from his research and how that will impact schools to be relevant and attract students in the future.


    LISTEN TO THE FULL PODCAST HERE


    ABOUT MARK MCCRINDLE

    Mark is an award-winning social researcher, best-selling author, TedX speaker and influential thought leader, and is regularly commissioned to deliver strategy and advice to the boards and executive committees of some of Australia’s leading organisations.

    Mark’s understanding of the key social trends as well as his engaging communication style places him in high demand in the press, on radio and on television shows, such as Sunrise, Today, The Morning Show, ABC News 24 and A Current Affair.

    His research firm counts amongst its clients more than 100 of Australia’s largest companies and his highly valued reports and infographics have developed his regard as a data scientist, demographer, futurist and social commentator.


    DOWNLOAD MARK'S SPEAKING PACK HERE

    Future proofing careers: How to stay relevant for tomorrow’s workforce

    Wednesday, June 08, 2016

    44% of Australian jobs (5.1 million current jobs) are at risk from digital disruption in the next 20 years, and 75% of Australia’s fastest growing occupations require STEM Skills - Science, Technology, Engineering and Maths. Yet digitalisation is not the only thing affecting the change in tomorrow’s job market.

    Population trends both nationally and regionally are redefining Australia. Demographic and social trends, such as emerging cultural diversity, the implications of an ageing population, household transformations, and increased mobility are creating significant changes. Workforce trends such as teleworking, tenure shifts, multi-career expectations, and emerging attraction, retention, and engagement factors are informing the demands on 21st century workers.

    As these technological, generational, educational, and demographic shifts redefine job demands, it’s more important than ever before for individuals to be innovative, collaborative, proactive, and responsive to ensure they remain future-proofed for tomorrow’s workforce.

    What does it mean to stay innovative?

    In the next 10 years, there will be significant shifts to the labour market. There is a basic reality around job functions in developed economies with a relatively high cost of labour: everything that can be automated, will be automated, and every role that can be offshored to lower cost-base countries will be offshored. However, technology and business innovation will create new and diverse roles in areas that technology can’t compete. Roles that require creative input, people-focus, leadership skills or high-level communication talent can be futureproofed as they are not be effectively replaceable by technology.

    Being Collaborative

    It’s important not just to focus on academic outcomes but the people skills; not just the learning, but on the ability to work well with others. 1997 was the first year in which we began spending more time looking at screens than in in face to face interaction, and today, individuals spend over 10 hours on screens every day. In tomorrow’s job market, if someone has a good ability to communicate, motivate, and engage – they’ll go far.

    Staying Proactive

    In today’s flat-structured work environments, people need to be self-leaders and managers and stay self-directed. In previous decades it was the norm to have a very structured workplace with a chain of command where employers were looking for compliance rather than proactive innovation. Today there is the need for a self-starter mentality in every organisation – for employees at all levels to take charge and show proactive initiative.

    Being Responsive

    It’s important to keep eyes on the external environment. Individuals who can not only remain experts at their craft but extend their knowledge to various domain areas will stay future-proofed. A career that is future-proofed may in fact by its very nature change and adjust nearly every year. Be responsive and observe what’s happening around you.

    By being innovative, collaborative, proactive, and responsive to the changes taking place, individuals can navigate the challenge of being future-proofed for tomorrow’s workforce.


    ABOUT ELIANE MILES

    Eliane Miles is a social researcher, trends analyst and Director of Research at the internationally recognised McCrindle. As a data analyst she understands the power of big data to inform strategic direction. Managing research across multiple sectors and locations, she is well positioned to understand the mega trends transforming the workplace, household and consumer landscapes. Her expertise is in telling the story embedded in the data and communicating the insights in visual and practical ways.

    From the key demographic transformations such as population growth and the ageing workforce to social trends such as changing household structures and emerging lifestyle expectations, from generational change to the impact of technology, Eliane delivers research based presentations dealing with the big global and national trends.

    With academic qualifications in community engagement and postgraduate studies in international development and global health, Eliane brings robust, research-based content to her engaging presentations and consulting. As a social researcher, she has been interviewed on these topics on prominent television programs such as National Nine News and Today, as well as on radio and in online media.

    DOWNLOAD ELIANE'S SPEAKERS PACK HERE

    To have Eliane present at your next event, please feel free to get in touch via email to ashley@mccrindle.com.au or call through to 02 8824 3422

    McCrindle media coverage

    Tuesday, May 17, 2016

    As Australia’s leading social researchers, the senior research team at McCrindle are actively involved in media commentary. From demographic analysis and future forecasts, to communication of key research findings and the identification of social trends, at McCrindle we are passionate about communicating insights in clear, accessible and useable ways.

    We assist our clients in identifying newsworthy media angles in their research to assist them in communicating the insights effectively with the broader public.

    Here are some of our recent media appearances:


    Sydney is growing by 1600 people per week, which means one new Avalon suburb every 6 weeks. Mark McCrindle shares some of our research results into the future of Sydney, and how Sydneysiders think infrastructure will keep up with this growth, in response to Dick Smith's population growth media coverage.



    If you go back three decades, the top 5 countries of Australians overseas born were all European countries with New Zealand in that mix. Today, three of the top five countries are in Asia. Over the next few decades we'll see that proportion of Sydneysiders born overseas, close in on the 1 in 2 figure, that halfway point. Mark McCrindle talks to SBS World News about migration as a key driver of Australia's population growth.



    Sydney grows by more people every 13 days than the whole of Tasmania adds in an entire year. 5 million people will live in Sydney by the end of the year, and for young families, the west is where they can get those house and land packages, a bit more affordability and that's why there is growth there. Mark McCrindle talks to Seven News about the Urban Sprawl Sydney is currently experiencing.


    Social researcher Mark McCrindle agrees that the e-change movement is a new phenomenon. With the cost of living and commute times in cities increasing — and affordable housing prospects dwindling — people are moving further away from the CBD. “While that goal of moving out of the big smoke on a tree-change or sea change has always been aspirational, it has suddenly become possible now with the new technology,” he confirms. So why are we swapping urban for suburban?

    To view the full article, please click here.





    The children of Australia are today's students and tomorrow's employees. And while each generation has passed through the student lifestage, Generation Z are the only ones to have done so in the 21st century. They can be defined as being post-linear, post-literate, and post-logical. They have been born into a time that has seen the printed word morph into an electronic form. Education is shifting from structured classrooms to collaborative means, from textbooks to tablets and from reports to infographics and video presentations. 

    To view the full article, please click here.



    Figures from the Australian Institute of Family Studies indicate that up to two-thirds of parents may be giving money towards living costs, or as a loan or gift to children in their mid-twenties. "The proportion of 25-year-olds still living in the parental home has doubled from one-in-six in 1976, to almost one-in-three today," adds Mark McCrindle. "The main reasons for this are economic - young people today are far more likely to be in the education system later in life than the previous generation were. Not only are they delaying their earning years, but the costs of moving out of home are significantly higher than those faced by previous generations because of the much higher house prices and resulting rental costs. And so, financial independence occurs later in life."

    To view the full article, please click here.



    As far back as 1996, the Australian Bureau of Statistics reported that 20 per cent of women remained childless at the end of their reproductive life. That figure has been increasing ever since; in 2006 women aged between 40 and 44 were twice as likely to be childless as their counterparts in 1961. Demographer Mark McCrindle says that social trends and the later age at which people start families has created this decline in the number of grandparents. “They are ‘in-waiting’ because their children don’t have kids and they are left bereft of that longed-for role,” he says.

    To view the full article, please click here.

    Understanding and supporting business in the Hills Shire: The second Hills Shire Business PSI

    Thursday, May 12, 2016

    2016 marks the second Hills Shire edition of the Business PSI, a tracking index created by McCrindle to measure business conditions, performance, and sentiment through a survey of businesses residing in the Hills Shire area. The Business PSI can be used across local governments and regions to better understand and support local business.

    The Sydney Hills population is growing 20% faster than the national average (1.9% p.a. compared to 1.6% p.a.) at 169,872 people each year, with average households being significantly larger than the national average (3.1 compared to 2.6 people per household) and home to a higher proportion of students, university educated adults and full time workers than the national and state averages.

    The Hills Shire Business PSI is an important measure for an area that relies so heavily on small business as a driver of the local economy. The 2016 survey was conducted 6 months on from the initial survey and captures the constant change in the Hills Shire region.

    Download the full report here.


    Businesses expanding and growing in the Hills Shire

    The results from 2016 show that the business environment is more positive 6 months on from the last survey with sentiment being significantly improved from last year. Businesses are expanding and projected to expand even more in the next 6 months, with business owners seeing this not only as a physical expansion but also due to increases in staffing levels, as the region continues to grow.


    Business owners more positive about national economic conditions

    Business owners perceive the economic conditions of our nation to be considerably better than 6 months ago with conditions expected to improve even more over the next 6 months. This increase was also reflected in perceptions of the local economic conditions.


    New Additions to the PSI survey

    The Net Promoter Score was introduced in 2016 as a measure of how likely business owners and managers are to recommend doing business in The Hills Shire to a friend or colleague. 78% indicated that they would probably or definitely recommend The Hills Shire as a place to do business to a friend or colleague, showing high levels of engagement.

    Chairman of the Sydney Hills Business Chamber, Anthony Moss, in partnership with the Hills Shire Council, commissioned the Business PSI to measure the pulse of the Hills Shire. “The Business PSI survey results reflect a true snapshot of business in the region. We are thankful for those who completed the survey, including individuals representing businesses of all sizes including, medium to large (20+ staff), small (5-19 staff), micro (1-5 staff) and non-employing businesses.”

    Hills Shire Council Mayor Dr Michelle Burns endorses the PSI tool. “The Sydney Hills Business Chamber and the team at McCrindle Research have done another fantastic job at measuring the sentiment of businesses in The Hills. It’s great to hear that the sentiment is generally improving – however it’s unsurprising that the main frustration of businesses is infrastructure.”

    The results of the 2nd Hills Shire Business PSI were presented on 11 May 2016 at the Castle Hill RSL and are available for download via the Sydney Hills Business Chamber website.


     

    Why organisations should participate in our ACT Study

    Monday, May 09, 2016

    Invitation for organisations to participate 



    The Australian Community Trends Report is a not-for-profit sector wide study that began in 2015.

    For smaller organisations research can be expensive. This project enables not-for-profit organisations to conduct research and also to bench mark organisations against the sector in a very cost effective way. The process is simple, a survey link and guide email is sent to organisations which is deployed within communications, with the analysis and a comprehensive research report returned to the organisation. All information is kept confidential for each organisation involved.


    What participating organisations will receive from the study

    • An understanding Australian’s attitudes and behaviours towards engaging with you. What are regarded as giving blockers and enablers? How satisfied are your supporters?
    • Your organisation’s specific data - benchmarked against the national average. Net Promoter Score (NPS) – What is the probability of a supporter recommending your organisation to family and friends? Net Culture Score (NCS) – What is the level of satisfaction and engagement for staff and volunteers?
    • A strategically focused report with infographics, enabling you to easily communicate these insights

    Overview of the study; Research methodologies

    For further information

    This study is a longitudinal study, conducted annually starting in 2015, and provides a detailed analysis of the effectiveness, engagement and awareness of the not-for profit sector. It continues to help organisations understand the Australian community – the emerging trends, the giving landscape, and the current and emerging supporter segments. The Australian Community Trends Report delivers a clear analysis of the social context in which the not-for-profit sector is operating.

    Not-for-profit organisations are invited to participate in the Australian Community Trends Report, a national, comprehensive research study of the sector, conducted by McCrindle and R2L.


    For more information, please contact Kirsten Brewer on:

    E: kirsten@mcrindle.com.au

    P: 02 8824 3422


    W: australiancommunities.com.au

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